Shipping & Handling
Typical order processing time may range anywhere between 1-2 weeks, unless otherwise stated. NOTE! Orders after a large shop update may take up to 3 weeks to process!
We aim to get orders out as quickly as possible, but during busy times such as product launches & the holidays, orders will take more time to get through. In these cases, processing times may take up to 3 weeks.
**PLEASE NOTE: Due to the ongoing COVID-19 pandemic, both domestic and international delivery times are no longer guaranteed!**
|4 - 7 business days after shipment
|Canada & Mexico
|2 - 4 weeks after shipment
|International / Overseas
|2 - 9 weeks after shipment
White Squirrel Warehouse
All items are packaged, shipped and fulfilled by my warehouse, White Squirrel, located in Washington, USA.
All orders (except sticker-only orders) come with a USPS tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed.
Please note that we are not responsible for any lost or stolen packages!
Please note that tracking numbers on international orders may be delayed or stop updating entirely once they cross the border.
Customers are responsible for any customs and import taxes that may apply. The store is not responsible for any delays due to customs and will not be able to refund shipping/handling fees if package is denied due to customs fees.
For both domestic and international orders, all products will ship together once the last pre-ordered product arrives! This means any non preorder items will be held until then. If you would like non preorder items to be sent before, please purchase it separately from any preorder item.
Returns, Exchanges, and Cancellations
You have 24 hours upon purchasing to cancel. Otherwise we do not refund orders or offer exchanges. Please email email@example.com if you need to make a cancellation.
In cases of an order that has been damaged in transit, or if your order contained incorrect items, please send an email to firstname.lastname@example.org within 5 days of delivery so we can help.
Please include your full name, store order number, and photographs of the incorrect or damaged goods. Sometimes there are easy fixes for minor things like bent pin backs, which we can help instruct you to fix.
By purchasing from JeanaDraws you are agreeing to the above conditions, thank you.